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Insight Retail Consulting appointed by TileFlair         1 September 2005

TileFlair has appointed Insight Retail Consulting to carry out a comprehensive customer service auditing programme.

As the largest regional supplier of ceramic tiles in the South west of England and South Wales, TileFlair understands the importance of good customer service to maintain a competitive position, and has appointed Insight Retail Consulting to carry out a comprehensive customer service auditing programme.

Through a mystery shopping initiative, Insight Retail Consulting will be able to benchmark TileFlair’s competitors, assess staff product knowledge, as well as monitor overall service levels and sales skills.

Insight Retail Consulting has experience of carrying out such programmes with other growth retail operations such as Oil & Vinegar and Benetton, where the customer service audits have resulted in actions that have had a positive and immediate impact on the bottom line.

For more information about IRC’s customer service audits, please click here or contact us at info@insightretail.com

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