Mystery Shoppers

Featured Article February '09

The ‘Good Food Guide’, published by Which? Magazine recently published their readers’ pet hates

 

The guide receives 20, 000 restaurant feedback letters each year. Asking for a tip after having included a service charge was most unpopular.

A close second, though, was over-attentive waiters: interrupting conversations to ask if ‘everything’s all right’ is decidedly not.

‘Guide’ editor, Elizabeth Carter, said that many of these are ‘simple mistakes that can usually be rectified by training staff better’.

 

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