Since
2003, when Insight began managing mystery shopping for Benetton
UK, we have seen a 100% improvement in the performance and motivation
of our customer service teams. It has become an area of strategic importance
and heavily influences the way we now measure a store’s overall
progress.
Customer service is a very subjective area, but Insight’s cost-effective
programme and conscientious approach has enabled us to standardise and
regulate the culture within our stores over a sustained period of time,
which has only proved to enhance the customer’s experience of Benetton.
Paul Robinson, Retail Director, Benetton Retail Ltd
At Comcatco we have over the past three years experienced a period of
rapid growth, much of which is due to strategic site decisions. Insight
has been instrumental in helping us implement our strategy, particularly
in complicated and labour-intensive negotiations between as many as seven
interested parties. Their tenacious approach and reliability to act on
our behalf helps us to achieve our objectives efficiently and effectively.
As we have grown, they have grown with us.
John E Morrison, Managing Director, Comcatco Limited Food Court Operator
At Oil & Vinegar, we believe passion is vital to our brand’s
success, and we feel privileged to have found a company like Insight,
who shares our passion and commitment. They are truly a part of our team,
yet are able to view the business from the outside, taking a fresh look
at what we are doing, and turning that into useful advice and actions,
often exceeding our expectations.
Through both franchising activities and customer service monitoring, Insight
demonstrates an in-depth knowledge of Oil & Vinegar as well as an
expertise in their field, and are therefore able to offer us a complete
package to help us grow our business. With our focus on passion, their
enthusiasm and commitment, we are confident of a strong future for Oil
& Vinegar in the UK.
John Blogg, Brand & International Development Director, Oil
& Vinegar
Site acquisition is fundamental to Vue’s overall strategy, helping
us to grow the business and to achieve a solid return on investment. And
this is where Insight comes in. Having direct access to their experienced
personnel ensures speed and reliability of service, and the consistency
in the way our interests are handled means that we can focus on other
activities in the acquisition process. We can rely on them to do their
job, which means we can do ours.
Geoff Moore, Construction and Development Director, Vue
|
